Important Note : We are looking to hire candidates who are fluent in either of the mentioned languages : English, Kannada, Tamil & Malayalam, Telugu, Marathi, Odia, Gujarati, Bengali.
** About the company:
We are one of the most exciting start-up firms, into the 5th year of operations started on 3rd March 2011. We offer a comprehensive suite of solutions that helps businesses to have better, enhanced optimized customer connections and experiences from CRM science and services with a blend of IT. We believe in customer and people centricity with a tinge of our culture and family welcoming small or large clients equally. Young and tender organization having 75% + young employees holding responsibilities ahead of time with multitasking approach of experimenting, sharing their own thoughts and ideas.
Roles & Responsibilities
A customer care executive should have Excellent communication and presentation skills in call centre.
Provide accurate, valid and complete information by using the right methods/tools
Identify and assess customers’ needs to achieve satisfaction
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
A professional approach in answering calls and provides information about products and services.
Maintaining records of transactions and interactions
Appropriate and timely follow-ups wherever required
Managing large amounts of inbound and outbound calls in a timely manner
Following call centre “scripts” when handling different topics.
Telecaller / Telecalling experience is preffered.
Skills and competencies required
Person should have expertise in English speaking.
Good listening and problem solving skills
Ability to take and handle stress and pressure
Good interpersonal skills
College degree preferred.
Freshers with good command over any of these languages can apply : * English, Kannada, Tamil & Malayalam, Telugu, Marathi, Odia, Gujarati, Bengali.*
Job Type: Full-time
Salary: ₹14,000.00 to ₹35,000.00 /month
Call Centre / BPO: 1 year (Preferred)
Secondary(10th Pass) (Preferred)
Either of English, Kannada, Tamil & Malyalam, Telugu,Bengali (Preferred)