{Client Services Support Analyst} Gurgaon, Haryana

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    Job Description

    IHS-Markit is seeking a professional person who will be located within the Gurgaon – Ambience office supporting the US Loan Settlement business.

    The associate will be part of a small dynamic team, responsible for all support related functions for the Loan Settlement Team which primarily supports LSTA primary, secondary and distressed loan trades.

    In this role, you will gain exposure to an exciting financial market and interact, on a daily basis with clients of varying levels of seniority. This is an exciting opportunity to learn about finance, banking and high-technology.

    Duties & accountabilities

    • Support duties for the Loan Settlement team
    • Metric and reporting duties for the Loan Settlement team
    • Provide cover for Loan Settlement trade support when required
    • Pro-actively escalate issues and work with peers and management on a resolution
    • Capture and channel user feedback to the management team in order to facilitate the continuous improvement of our products and services.
    • Ad hoc duties and requests as required by the business.
    • Client Support duties; maintain customer accounts by updating global, trade and user account information
    • Loan administration, credit and transfer document build.
    • Resolve product or service problems by clarifying the customer’s issue; determining the cause of the problem; explaining the best solution or escalating to the appropriate team.
    • Escalate technical issues and liaise with closing, product and development team work.

    Education and experience

    • University graduate preferred.
    • Experience within the financial industry would be preferred, but not a requirement.
    • Examples of strong teamwork

    Commercial awareness

    • Ability to think laterally and analyse and question processes.
    • Proficient in MS office.
    • Ability to work with minimal supervision
    • Team player
    • Ability to identify and escalate issues or concerns
    • Excellent prioritisation skills a requirement.
    • Eager to learn with strong analytical and problem-solving abilities.

    IHS Markit is committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with IHS Markit and need special assistance or accommodation to use our website to apply to a position, please contact accessibility@ihsmarkit.com or call +1 212 849 0399. Determination on requests for reasonable accommodation will be considered on a case-by-case basis.

    This contact information (email and phone) is intended for application assistance and accommodation requests only.

    We are unable to accept resumes or provide information about application status through the phone number or email address above. Resumes are only accepted through the online application process and only qualified candidates will receive consideration and follow-up.

    IHS Markit is proud to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by law. We maintain a drug-free workplace and perform pre-employment drug testing. As a federal contractor in the United States, IHS Markit is required to participate in the E-Verify Program to confirm eligibility to work in the United States. For information regarding legal rights and protections in the United States, please click on the following links:

    Right to Work
    EEO is the Law
    EEO is the Law Supplement
    Pay Transparency Statement

    Current Colleagues

    If you are currently employed by IHS Markit, please apply internally via the Workday internal careers site.

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