{Customer Care Executive} ONLY FEMALE FinanaceBazaar.com Gurgaon, Haryana ₹20,000 – ₹25,000 a month

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  • 1+ years experience

    Customer Care Executive- Job Description

    Finance Bazaar is building one of India’s largest financial services marketplace for SMEs and Startups. We understand the financial needs of startups, right from Company Registration to Fundraising, Debt Financing to Investor Relations Management and managing Government Compliances. To help SMEs and Startups start, manage and grow their business, we have a panel of Chartered Accountants (CAs) from across India. We bring you all of the services that a SME startup requires such as Registration, Trademark, ISO, FSSAI License, Startup India Registration, Loan Syndication, Insurance, GST Registration and Returns and everything at one place.We are looking for real hustlers who are ambitious and success driven. We are a startup and work hard toward our success. Please apply only if you are enthusiastic about working in a similar environment. More information can be found on our website: https://financebazaar.com

    Responsibilities and Duties

    · Manage the customer database for marketing and support

    · Handle customer inbound and outbound calls

    · Manage customer support tools and software

    · Customer Service via phone, email, and chat

    · Maintains composure and patience with customers

    · Follow up with customers to further closure process

    · Track customer data on daily basis

    · Responding promptly to customer inquiries.

    · Assessing customer needs and challenges

    · Maintaining CRM database and sharing status reports to management.

    · Report to CEO

    Required Experience, Skills and Qualifications

    ELIGIBILITY:

    · Minimum 1-2 year relevant experience of calling

    · Hindi and English language skills must

    · Problem solving nature

    · Good communication skill

    · Decent knowledge of computer

    · Female candidates would be given preference

    · Preference would be given to the candidates living in Gurgaon

    Job Type: Full-time

    Salary: ₹20K to 25K Per month

    Job Type: Full-time

    Salary: ₹20,000.00 to ₹25,000.00 /month

    Experience:

    • Customer Service: 1 year (Preferred)
    • technical support: 1 year (Required)
    • total work: 1 year (Preferred)
    • tele sales: 1 year (Preferred)

    Education:

    • Higher Secondary(12th Pass) (Preferred)

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