{Customer Care Specialist} Hippocampus Infotech Pvt.Ltd Visakhapatnam, Andhra Pradesh ₹9,000 – ₹12,000 a month

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  • Required Experience, Skills and Qualifications
    Manage customer inquiries for all products and services and ensure timely resolution for same.
    Analyze customer inquiries and assist for all services offered by organization and ensure resolution for same.
    Schedule work for personnel and resolve issues for customer within time-frame.
    Prepare reports for workload and perform quality assurance for same.
    Monitor customer care goals and develop improvements in customer care services.
    Administer call center activities for various customers.
    Develop and administer performance metrics for customer care services.
    Coordinate with various departments and customer and resolve all technical and operation issues.
    Provide support to customer care applications and ensure satisfaction for same.
    Analyze customer care feedback and recommend improvements in customer care services.
    Administer all operations for relaying messages and problem resolution.

    Job Type: Full-time

    Salary: ₹9,000.00 to ₹12,000.00 /month

    Customer issues handled:

    • Scheduling

    Benefits provided:

    • Incentive on reaching sales target

    Training provided:

    • Yes – Training provided

    Industry:

    • Banking & Finance

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