Customer Service Executive -{ Technical Support Whitehat Education Technology }- Mumbai, Maharashtra

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  • Job Summary

    Company: Top VC Backed Ed-Tech StartUp (Potential Unicorn)

    Background

    An incredibly rare opportunity for a personable, detail-obsessed Technical Support Call Center Executive to join a well-funded early stage Education Tech start-up backed by bulge-bracket VCs and an award winning management team. The founder is highly reputed with a blue chip pedigree and a history of successful exits. Prototype and Phase 1 has blockbuster results, targeting an immediate $1.1+ Billion market, enabling tremendous experience/resume-building in a short time for a dynamic Call Center Executive .

    Location: Mumbai-Based Only. Co-location with founding team is a Must. Office is in Marol/Andheri East

    Field: Education-Technology.

    Job Summary

    • Call Centre Rep who is genuinely excited to help parents resolving their queries. He/She should be patient, empathetic, and passionately communicative.
    • Problem-solving is a must and should be confident at troubleshooting parent queries.

    Responsibilities and Duties

    • Attracts potential customers by answering technical product and service questions.
    • Maintain Documentation and Communicate the same to Sales Personnel by recording customer queries and details.
    • Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
    • Contributes to team effort by accomplishing related results as needed.

    Required Experience, Skills and Qualifications

    • Excellent Knowledge of Windows Hardware and software
    • Preferably Graduate in IT or with a strong passion for tech/devices/hardware/software.
    • Excellent communication Skills,
    • Excellent interpersonal Skills,
    • Customer Satisfaction Focus,
    • Ability to listen and active problem-solving skills
    • Multi-tasking
    • Experience:
    • Customer Service: Min. 1 year (Preferred)
    • Work: Min. 1 year (Preferred)

    Education:

    • Bachelor’s – IT Engineering/ B.Sc IT (Preferred)

    Benefits

    Job Types: Full-time, Fresher

    Weekdays:

    • Wednesday-Fri: 1-9p.m.
    • Saturday/Sunday (Peak Call-Center Volume for Company): 8:30a.m.-8:30p.m.
    • Monday&Tuesday Off

    Salary: ₹15,000.00 to ₹30,000.00 /month depending on experience.

    Job Type: Full-time

    Salary: ₹15,000.00 to ₹30,000.00 /month

    Experience:

    • customer service: 1 year (Required)
    • work: 1 year (Required)

    Education:

    • Bachelor’s (Required)

    Location:

    • Mumbai, Maharashtra (Required)

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