Urgent Hiring Customer Support Associate for Non-Voice (Chat) process for a Leading BPO at Mohali, Near Chandigarh.
Process : Non-Voice Process
Skill Set Required – Good English Skill Set
Tech. Graduates / Any graduate with knowledge about computers.
Good command over oral and written English
Salary Range : 28 K to 31 K per month
Rotational Night Shifts
Relocation bonus of Rs.10,000 for outstation candidates
Free Guest House Accommodation for 15 days
Travel tickets reimbursement up to Rs.700.
Candidate are eligible for an internal job posting after 6 months.
Responsibilities and Duties
Inbound Sales and Technical Support Specialists to help customers establish and enhance their online presence by providing web-based technical support, product information, first-rate customer service and Selling products and services as per customer needs.
Resolve customer queries and complaints
Troubleshooting of technical issues related to customer’s services
Assist the customers on queries regarding their Products and Services via CHAT or voice
Ability to analyze information and evaluate results to choose the best solution and solve problems
Ensure that appropriate steps were taken to resolve customers problems and providing feedback accordingly
Conduct quality monitoring on voice calls and chats.
Required Experience, Skills and Qualifications
Any Graduate Fresher are eligible / Undergraduate with 6 month experience eligible
Any experience up to 4 years are also eligible
Flexible to work in Rotational Shifts/Rotational Weekly off’s
Excellent verbal, written communication and listening skills
Should have good command over English Grammar and Fluency in English
To Schedule interview call at 9115895932, 9872189855,0172-4733816