Helping people to use our products. Troubleshooting, investigating and solving Customer Pain Points & Business Cases.
Building a community of support by sharing knowledge and helping team members around the world. Ability to analyze and understand a problem from the customer’s point of view.
Take the role of a consultant in evaluating customer’s requirement and map it to product feature. Coordinate developers to build and improve the Product based on the Customer’s business needs. Industry level satisfaction rate in resolving all pre-sales and post-sales customer queries.
Proven experience as an IT Analyst, IT Consultant or similar role
Excellent communication skills
Extremely good at providing a business solution with good analytical and Problem-solving ability. Self-motivating and interested in having in-depth product knowledge.