Onsite CSC (Client Services Consultant)

Introduction to PRO Unlimited

PRO Unlimited holds a unique place within the contingent workforce industry – we operate as a managed service for some of the biggest names in the world, delivering an end-to-end solution for them to ensure the smooth sourcing, onboarding, management and reporting of their contingent workforce.

Position Summary

The role of a Client Services Consultant (CSC) is crucial in ensuring the efficient running of our service. Based inside the offices of one of our market leading clients, you will work closely with representatives from their key corporate functions, taking briefings from hiring managers and liaising with third party suppliers to ensure roles are filled promptly and efficiently using ‘WAND’, our award winning, market leading software.

A typical day may involve briefing suppliers, arranging interviews, discussing candidates with hiring managers and carrying out induction meetings for new starters – so strong organization, good communication and a positive attitude are essential! As our clients often operate globally, this may involve working with clients and workers all over the world, so a consideration of different time zones and working practices is essential.

You will be responsible for your own client groups and managing your own workload, benefiting from the support of an experienced on-site Program Manager, who will work closely with you in providing guidance and feedback as you develop your role and progress your career.

Primary Responsibilities

• Meet with client hiring managers on a regular basis to ensure satisfaction and develop a trusted advisor relationship;
• Apply sound judgement and good decision-making skills when handling critical Employee Relations issues, requesting support and guidance as required;
• Ensure agreed screening and pre-employment checks take place in line with client requirements;
• Maintain accurate and complete records for all in-scope workers;
• Manage the end-to-end engagement of client-sourced talent with your client group including ensuring the worker is correctly processed through PRO payroll;
• Efficiently manage the relationship and performance of the approved staffing desk suppliers;
• Identify suitable new suppliers and review with Program Manager;
• Ensure appropriate information has been gathered to assess whether the worker is an Independent Contractor and carry out relevant checks to ensure compliance (utilizing PRO expertise as required);
• Work with Program Manager to carry out ad hoc and structured training on co-employment for client group as required;
• Maintain an updated desk operating manual for day-to-day operations;
• Constantly review processes and suggest improvements as identified;
• Provide great customer service support to client group;
• Support new team members on learning systems and procedures as directed by Program Manager.

Skills and Qualifications

• Strong academic record;
• Four years of experience working in a relevant area such as, staffing industry operations, HR/recruiting or customer service, MSP experience is highly preferred;
• Good understanding of Labor Law Regulations and how they apply to contingent workers
• Good communication skills;
• Excellent customer service skills;
• Working knowledge of a second language is an advantage.

Benefits

• 20 days annual leave per year (plus Public Holidays);
• EPFA Provident fund contributions;
• Health cover;
• Medical allowance;
• Gratuity plan;
• House rental allowance;
• Personal allowance;
• Transportation allowance.

In addition, we advertise all vacancies internally and actively promote the progression and development of all our staff.

PRO Unlimited is proud to be an Equal Opportunity Employer.

To learn more about PRO Unlimited please visit us at: http://www.prounlimited.com

To see a complete list of our open career opportunities please visit: http://www.prounlimited.com/pro-company/careers/

Job Type: Full-time

Experience:

• work: 5 years (Required)