Presales Consultant Information Technology Operations Management


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  • At Micro Focus, everything we do is based on a simple idea: The fastest way to get results is to build on what you have. Our software solutions enable organizations to do just that. Secure and scalable, with analytics built in, they bridge the gap between existing and emerging IT—fast-tracking digital transformations across DevOps, Hybrid IT, Security, and Predictive Analytics. In the race to innovate, Micro Focus customers have the clear advantage.

    Our portfolio spans the following areas:

    DevOps | IT Operations| Cloud | Security | Info Governance | Big Data, Machine Learning, & Analytics

    Gathers and assesses customer needs, both business and technical; works with customer Information Technology (IT) and Line of Business (LOB) management to develop an accurate understanding of business needs and related issues

    • Understands and addresses CxO issues
    • Consultative selling techniques to advance opportunities
    • Provides solution advice, drives proposals, presentations, and other customer communications during pursuit
    • Architects an appropriate technical solution to meet the customer’s requirements
    • Identifies related needs (lead generation, opportunity expansion)
    • Identifies probable competition and evaluates relative company strengths Solution Planning and Design
    • Optimizes a solution’s fit to the requirements of an opportunity plus the broader customer IT strategy
    • Understands the roles and proactively engages other teams and resources within the company and partners
    • Facilitates smooth transition from sales to implementation by orienting the appropriate teams to the solution design
    • Engagement with SI’s.
    • Ability to create optimized BOM, SOW, exp. with bids/tenders in context of Public Sector, solutioning approach with integration of point tools.}

    Education and Experience Required:

    • Technical University degree or Bachelor’s degree
    • Technical and solution experience in Information Technology (IT) industry
    • Minimum 7-10 years’ experience in customer facing technical consultative selling and solution/account management. Must be spending 70% of their time with customer.
    • Minimum 3-5 years’ experience in IT Monitoring & Management (EMS) tools with hands on experience to do Product demos & Proof of Concept (PoC) on our tools ( or similar competitive ) like OM, Sitescope BSM, BPM, RUM, SM etc.
    • Experience in conducting solution workshop with customers to establish engagement roadmap.
    • Experience in Service management and IT Automation will be added advantage
    • Experience on other tools like CA, IBM Tivoli, BMC, ServiceNow, Splunk, Solarwinds etc. may also be considered.
    • Experience in any vertical industry preferred like Banking, Financial Services Insurance, Telecom, Govt, etc.
    • Appropriate solution or career certification


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