Tagged: NTT DATA Services
Responsible for providing telephone/email/chat, online, social media and remote diagnostic technical support of desktops, portables, peripherals (e.g., printers, projectors, etc.) and software custom or off the shelf software – industry or proprietary. Answers questions about installation, operation, configuration, customization, and usage of assigned products. Responsible for following defined policies & procedures (e.g verifies warranty entitlement, etc). Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures. Documents problems in the support solution database for diagnostics and solution implementation.
Responsibilities and Duties
Principal Responsibilities :
Required Skills :
Required Experience, Skills and Qualifications
Qualification : Engineering – All streams are considered 2017 & 2018 batch / MCA
Mandatory Skill: Excellent Communication and Open to work in 24/7 shift (Predominantly Night Shift)
Job Type: Fresher
Salary: ₹280,000.00 /year
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