Sr. executive Customer Service

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  • 3+ years experience
    Sr. executive Customer Service-SCI003516
    About Us
    SCIEX – An operating company within Danaher’s Life Sciences platform
    SCIEX helps to improve the world we live in by enabling scientists and laboratory analysts to find answers to the complex analytical challenges they face. Our leadership in LC-MS and CE-MS have made us a trusted partner globally to those who are focused on basic research, drug discovery, food and environmental testing, forensic toxicology, clinical research and diagnostics. With over 40 years of innovation, we continue to redefine what is achievable in routine and complex analysis.
    We are seeking smart, team-oriented people who have purpose and are committed to helping us deliver Answers for Science. Knowledge for Life. ™ Our global team, located on every continent, is our greatest strength, bringing diverse perspectives and breakthrough thinking. With the power of the Danaher Business System behind us, it’s our people who have made us the industry leader. Come join our winning team. Visit us at http://www.sciex.com.
    Sciex offers a broad array of comprehensive, competitive benefit programs that add value to associates’ and their families’ lives.
    Sciex is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.
    Join our winning team and Follow us on LinkedIn!
    Description
    • Complete timely and accurate booking of instrument orders in the ERP or alternate site depending on whether the order is local or direct
    • Follow up with customers to expedite the order information to meet timelines
    • Validate order entries vis-à-vis information available in the purchase order
    • Ensure that all documents and supporting information is available to meet required compliances
    • Have the transfer price validated in case of Merchanting Order
    • Track the order movement from dispatch to delivery to ensure meeting timelines
    • Ensure necessary technical and liaison support is available for customs clearance
    • Provide timely intimation and required documents are provided to the customer so that payment schedules are met
    • Work closely with Sales, End customers, Factories, Credit and Collection department and Service Delivery teams to ensure proper order processing, Sales Quota assignment and goods deliveries as per customer requested delivery dates, handling customer queries and disputes over invoices and services, Internal and external Audits.
    • Provide the same level of customer service process support for business through dealers
    • Develop and nurture healthy customer relations
    • Generate necessary reports and updates to sales and service for forecasting
    • Government tendering Submission online/offline
    • AMC Order Booking
    • Vendor Management
    #Li-Aj1
    Qualifications
    • Graduate with 3-5 years of relevant experience in a customer service/commercial/logistics role in Lifesciences or related industry
    • Exposure to business environment of sales of high value capital equipment is desirable
    • Excellent communication skills (written and oral); Good command over the English Language
    • Good interpersonal skills
    • Demonstrated experience of being a team player
    • Proficiency in MS-Office esp MS Excel; Hands on working knowledge of ERP systems (Oracle/SAP/Navision)
    Diversity & Inclusion
    At Danaher, we are dedicated to building and sustaining a truly diverse and inclusive culture. These are not just words on a page—Diversity and Inclusion is a top priority for the company, and it ties deeply to each of our core values. Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.
    Danaher Corporation Overview
    Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 71,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $19.9B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 5,200% over 25 years.
    At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We’re innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you’ll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.
    Danaher is committed to competitive compensation that typically has key components including base salary, variable annual incentive compensation based on personal and company performance, and long-term incentive.
    Organization: SCIEX
    Job Function: Customer Support
    Primary Location: Asia Pacific-India-India-HR-Gurgaon
    Schedule: Full-time

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