Team Leader – Operations IB IYER EXPERT GUIDANCE PVT LTD – ₹25,000 – ₹35,000 a month Mulund, Mumbai, Maharashtra

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  • Job Summary
    We have an opening for Team Leader – Operations and Program Management, who is responsible for customer relations, client servicing, banking and payments, coordination with the external and internal stakeholders
    Responsibilities and Duties

    • Scheduling and effective Timetable implementation
    • Coordinating with teachers and parents for implementing the program guidelines
    • Creating Timetables as per the agreed schedule
    • Consistent and clear Client interaction
    • Supporting teachers and working closely with them for effective implementation of the program
    • Closely working heads/coordinators of schools heads, agencies for delivering the agreed standards

    of the program committed on contracts

    • Preparing documentation- bills, invoices, drafting emails etc
    • Collection and Payments
    • Maintaining the documents for appropriate action during escalations
    • Banking and CA intermediary
    • Reporting to Founder – Director .Location: Link Road Signal Junction.MulundWest.Mumbai

    Key Skills
    Written Communication, Written Correspondence, Word, Powerpoint, Excel, Coordinator, Communications, Client Relations, Client Management, Client Service, Accounting
    Required Experience and Qualifications

    • Experience in the Education industry Preferred
    • Needs to demonstrate a high level of integrity and trust with all the stakeholders
    • Fair understanding of Syllabus of International curriculum, Study abroad markets is a big plus
    • Excellent in English communication – Writing, Reading and speaking
    • Good knowledge of Microsoft Office.
    • Effective and clear communication skills
    • Good persuasive and persistent skills
    • Ability to maintain neutral English to work with US / Europe customers

    Benefits
    – Global Working Culture
    – Opportunity to travel abroad for handling the customer’s relationship and management
    – Incentive trip to the USA for skill development on achieving the key parameters
    – Daily Travel is Compensated
    – Training and Mentoring will be provided to do the job effectively
    – An Opportunity to work directly with the Director

    Job Type: Full-time

    Salary: ₹25,000.00 to ₹35,000.00 /month

    Experience:

    • work: 1 year (Preferred)
    • total work: 1 year (Preferred)

    Education:

    • Bachelor’s (Required)

    Industry:

    • Education & Instruction

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