Business Associate – BPO Industry (1-8 yrs)

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    Newsinnet Forum

    Business Associate

    Areas of Responsibility

    – Co-ordinating and driving end-to-end cross-functional projects in collaboration with business stakeholders centrally and across markets

    – Interacting with senior stakeholders including department heads/ CXO and expected to drive projects independently with senior managementstakeholders & also collaborate with teams to drive impact and results.

    – Establishing processes for customer communication and measure effectiveness of the same

    – Identifying &tracking metrics to evaluate customer experience and facilitating data collation for the same

    – Setting up processes for measurement and communication of customer sentiment

    – Identifying high impact experiences and developing and implementing strategies to solve for the same

    – Identifying market best practices and establishing industry benchmarks

    – Developing product solutions to provide seamless experiences for customers

    – Formulating and running experiments to improve customer experience and reduce the need for customer interactions

    – Working closely with the customer support team on improving service

    Desired Candidate:

    – Full time Graduate from a Tier-1 Institutes

    – Work experience of 1 – 2 years

    – Experience in a related role or consulting is preferred but not mandatory

    – High on energy, assertive and the ability to work under pressure and tight deadlines

    – Should be comfortable working with MS Excel and Powerpoint

    – Strong problem-solving ability

    – Candidate needs to exhibit structured thinking, very strong Analytical Skills, Process Orientation, pro-activeness and ability to take ownership of projects is a must

    Vidya Swarupini

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