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Position Name : Operations Manager
Education : Graduate / PG / Diploma
Experience : 5 to 6 yrs
Location : Borivali
Job Responsibilities :
– Analyze and maintain all Client Service Level Agreements.
– Responsible for expense management.
– Responsible for selecting, training, developing, and managing performance of professional.
– Candidate should currently working for past 1 year as Assistant/Operations Manager.
– Handling Team of Tele Sales executive and Team leaders and all operations report on daily basis.
– Should have experience in Voice process and driving C-Sat and NPS as deliverable.
– Should also have some experience in driving up-selling in the process.
– Minimum experience of 7 years with 4 years of minimum experience in BPO industry.
– Current span of control should be 70 associates (minimum) or FTEs.
– Should have an experience in outbound Sales process
– Should not be from an IT or Collections profile.
Candidate should have experience of BPO Outbound sales process.
– Experience of handling Team Leaders and Operations work
– Having knowledge of Real Estate field
– Excellent Communications.
– Minimum 3 Years of experience as an Operation Manager/Assistant operations manager and Overall Experience minimum 5 years in BPO Industry.
Interested candidates please share your updated CV ASAP or else call on 9326409626.
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