Operations Manager – Sales – BPO (7-10 yrs)

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    Newsinnet Forum
    Keymaster

    Position Name : Operations Manager

    Education : Graduate / PG / Diploma

    Experience : 5 to 6 yrs

    Location : Borivali

    Job Responsibilities :

    – Analyze and maintain all Client Service Level Agreements.

    – Responsible for expense management.

    – Responsible for selecting, training, developing, and managing performance of professional.

    – Candidate should currently working for past 1 year as Assistant/Operations Manager.

    – Handling Team of Tele Sales executive and Team leaders and all operations report on daily basis.

    – Should have experience in Voice process and driving C-Sat and NPS as deliverable.

    – Should also have some experience in driving up-selling in the process.

    – Minimum experience of 7 years with 4 years of minimum experience in BPO industry.

    – Current span of control should be 70 associates (minimum) or FTEs.

    – Should have an experience in outbound Sales process

    – Should not be from an IT or Collections profile.

    Required Skills:-

    Candidate should have experience of BPO Outbound sales process.

    – Experience of handling Team Leaders and Operations work

    – Having knowledge of Real Estate field

    – Excellent Communications.

    – Minimum 3 Years of experience as an Operation Manager/Assistant operations manager and Overall Experience minimum 5 years in BPO Industry.

    Interested candidates please share your updated CV  ASAP or else call on 9326409626.

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